Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Conditions for Return

  • Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.
  • Original Packaging: The item must be in the original packaging, with all labels and tags attached.
  • Proof of Purchase: A receipt or proof of purchase is required.

There are certain situations where only partial refunds are granted:

  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

 Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

  • Custom or Personalized Products:
  • Items made to your specifications or clearly personalized.
  • Perishable Goods:
  • Such as food, flowers, newspapers, or magazines.
  • Intimate or Sanitary Goods:
  • Including underwear, swimwear, and personal care items, unless unopened and unused.
  • Gift Cards and Downloadable Software Products.

Initiating a Return

To initiate a return:

Contact Customer Service:

  • Email us at info@shopvsimple.com.
  • Provide your order number and a detailed reason for the return.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@shopvsimple.com.

 

Exchanges

To request an exchange, contact us at info@shopvsimple.com.

Eligibility:

  • We replace items if they are defective, damaged, or incorrect.

Shipping Costs:

  • For defective or incorrect items, we cover the shipping costs.
  • For exchanges due to change of mind, customers are responsible for shipping costs.

 

Shipping returns

To return your product, you should mail your product to: info@shopvsimple.com.

Attach Shipping Label:

  • Download and print the return shipping label provided in our email.
  • Affix the label to the outside of the package.

You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you’re located, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

At Shop Vsimple, your satisfaction is our priority.

Contact us at info@shopvsimple.com for questions related to refunds and returns.